Your cart system has quite a few options for managing your “Terms of Service.” This page will explain the what, where, and how for your Terms of Service options.

What are “Terms of Service”?

Your “Terms of Service” are basically the rules you establish for what you are willing to do, or not do, for your customers. These can be rules you apply to in-store customers, rules you apply to web customers, or both.

It is important that you create a good set of Terms of Service and publish them in a easy-to-locate section of your website. Your customers, especially your web-only customers, will want to know what your policies are in regards to their purchases.

Common Items that are often covered in the Terms of Service:

Returns Policy
Refunds Policy
Exchanges Policy
Drop Shipping
Cancelled Checks Fees
Credit Card Refunds

You may want more (or fewer) topics.

Where your Terms of Services are located

By default, your site has a set of help pages designed so that your shoppers can see your business policies. Together, these pages could be considered your “Terms of Service”. When your site is first setup, you need to review these pages and edit them to reflect your actual policies. (see Store Policy pages )

When your site is first turned on, these pages are found on the front-end under the main menu link, “Help” – but you may want to setup your own set of policy & help pages which are handled differently. Your website Administrative System is designed so that you can add and remove pages as desired.

Your website also includes configuration options and special pages that will let you force users to agree to your terms of service. See below, “Requiring Customers to Agree to your Terms of Service.”

Requiring Customers to Agree to your Terms of Service

Your website includes configuration options and special pages that will let you force users to agree to your terms of service before they can make a purchase. These options are noted below, but care should be taken in how you use these settings so that you do not alienate your customers.

OPTION 1: REQUIRE AGREEMENT DURING REGISTRATION

If you want to require that a shopper has to agree to your terms of service before registering on your site, you would:

Enter your Terms of Service in the Store information page

found here: Shopping Cart >> Store >> Edit Store >> scroll down to the Terms of Service block

Check the “Must agree to Terms of Service?” box in the Shopping Cart Configuration settings

found here: Shopping Cart >> Admin >> Configuration >> Global >> Features

OPTION 2: REQUIRE AGREEMENT DURING CHECKOUT

If you want to require that a shopper has to agree to your terms of service on EVERY ORDER (before completing the order), you would:

Enter your Terms of Service in the Store information page

found here: Shopping Cart >> Store >> Edit Store >> scroll down to the Terms of Service block

Check the “Must agree to Terms of Service on EVERY ORDER?” box in the Shopping Cart Configuration settings

found here: Shopping Cart >> Admin >> Configuration >> Global >> Features

OPTION 3: DISPLAY A MESSAGE AND APPEND IT TO YOUR PURCHASE ORDERS

If you want to show a shopper your terms of service during checkout without requiring that they agree to them, you can use the Cart Configuration setting for “return policy” to set this up .