Help Topics

General Help Topics
Site Setup FAQ's Email - Set Up Domains Special Features FrameEZ Troubleshooting
Shopping Cart
Store Configuration Global Configuration Product Management Categories Manufacturers/Brands STN Import Tool Shipping Payment Processors Orders and Sales Shopper Groups Coupons & Discounts Taxes Safety Warnings POS-to-Web Sync
Import/Export Data Components
Contact Us Store Locator Newsletters - Letterman Front Page SlideShow Events Calendar QuickBooks Sync SEO Manager Media Manager Picture Gallery User Manager Banner Manager Language Editor
Wish List Mobile Lightspeed POS
Content Management
iPhone Email Settings E-mail
General Help Topics - Email - Set Up
Thursday, 13 September 2012 13:15

Your iPhone, iPad, or iPod Touch comes with built-in email software from Apple.

This walkthrough will show you how to configure your email software to work with your STN hosted email address.

Get Ready

You need to set up your email address with Specialty Toys Network first. You can do this by logging into your Control Panel to create or remove email accounts. (This is typically not the same login as your website's back-end admin). You can reach your Control Panel login screen by going to: http://www.YOURDOMAIN.COM/cpanel or at https://rack.stnhost.com:8443/

If you do not have login username/password, contact Specialty Toys Network support staff This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 503-434-9706 please have your domain name and account information ready.

Make a note of your email address and your email password so you can reference them when you go through the instructions.

Instructions

  1. Open the Settings app.

  2. Tap Mail, Contacts, Calendars.

  3. From the Accounts menu, tap Add Account...

  4. Tap Other.

  5. Tap Add Mail Account.

  6. Fill in the requested information: 
    Name: The name you want to display with this email address. 
    Address: Your STN email address. 
    Password: The password you created for this email address. 
    Description: This description is for your use when you view the account.

  7. Tap Next.

  8. You will now see your main account settings screen.

  9. Choose IMAP (keep messages synced to the server) or POP (download messages locally).

  10. In the Incoming Mail Server section, fill in the following settings: 
    Host Name: mail.stnhost.com
    User Name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (your full email address) 
    Password: The password you created for this email address.

  11. In the Outgoing Mail Server section, fill in the following settings: 
    Host Name: mail.stnhost.com
    User Name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it (your full email address) 
    Password: The password you created for this email address.

  12. Tap Save.

  13. You may now see a popup that says Secure Connection Failed. Tap Continue. Or, it may say "Cannot Connect Using SSL: Do you want to try setting up the account without SSL?". If it does choose "Yes".

Congratulations! You've just created your email account. Try sending yourself a test message to make sure it's working.

Please continue to the advanced settings sections so you can make sure that all of your advanced settings are correct.

Advanced Outgoing SMTP and Incoming Settings

If you have trouble sending email, or you are plagued with popups saying Unable to Verify Certificate,

you may need to adjust your outgoing email settings.

  1. Open your Settings application.

  2. Choose Mail, Contacts, Calendars.

  3. From the Accounts menu, tap your email address.

  4. Scroll down to the bottom and tap Advanced.

  5. The first section will have you assign Mailboxes for your Drafts, Sent, Deleted, and Archived messages

    1. To do this, select the Mailbox you wish to assign

    2. You will see the standard option listed under "On My iPhone". Under this, there should be a list of all your webmail files "On the Server"

    3. Select the appropriate Mailbox location On The Server for each of the mailboxes

  6. Scroll down to the Settings section. (You can set the previous settings based on personal preference).

  7. Incoming Uses SSL: If you select this option, your incoming email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.

  8. Outgoing Uses SSL: If you select this option, your outgoing email will be encrypted, which will help (but not guarantee) your email security. However, if you did not purchase an SSL certificate for your domain mail.EXAMPLE.COM, you will get an error when you try to use the encryption. To solve this, you can slide it OFF.

  9. Authentication must be set to Password. Tap Password to make sure that the correct password is entered. If not, retype your email password there.

  10. IMAP Path Prefix: Leave this set to default.

  11. Return to the main screen.

 

You're all set! All of your advanced settings should now be accurate.

Use ISP Outgoing Mail Server

If all of your settings are correct and you are still unable to send email with your iPhone, your Internet Service Provider may be blocking outgoing traffic on the standard SMTP (mail-sending) port. ISPs do this in an effort to cut down on spam. In this case, you should contact your ISP for instructions on how to use their outgoing mail server instead. The email will still be coming from your own email address. It will just route through their servers instead of STN's servers.


 

Steps to configure your iPhone or iPad email

Step 1. From your home screen, Open "Settings". 

Step 2. Open "Mail, Contacts, Calendars".

Step 3. Hit "Add Account...".

Step 4. Select "Other".

Step 5. Under the "Mail" section, choose "Add Mail Account"

 

Step 6. Fill in the information on this "New Account" screen. Your address will be the entire email address, the password will be the password that you set for just this email address.

 

Step 7. The iPhone will think about your settings, then it will bring you to the next screen.

 

Step 8. You will then be asked to choose between IMAP or POP. This depends on what your personal preference is. In most cases with a mobile device, you will choose IMAP as it will be able to synchronize to other devices that check the email too (i.e. a laptop, a desktop, or another mobile device).

 

Step 9. Under the "Incoming Mail Server" section, enter your information:

 

Host Name: mail.stnhost.com

User Name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Password: (enter your email address password here)

Step 10. Under the "Outgoing Mail Server" section, enter your information:

 

Host Name: mail.stnhost.com

User Name: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Password: (enter your email address password here)

Step 11. Hit "Save" in the top-right corner. The iPhone will process your information. This may take up to 10-15 minutes depending on your connection speed. It may take considerably longer if you are NOT connected with WiFi and are only using the regular 3G or Edge connection. It is highly advised that you connect with WiFi.

 

Step 12. By default the iPhone will try to setup all connections with SSL enabled. If you do not use the correct SSL host name, you may receive an error.

If you see an error that says: "Cannot connect using SSL, Do you want to try setting up the account without SSL?"

Choose "Yes"

 

Hitting "Yes" will force the iPhone to use the non-SSL settings. This is fine to use, but you may find it troublesome later if you are trying to send mail and the ISP you are connected to has port 25 blocked.

 

In our examples, we used the SSL host name information to avoid the errors. If you do NOT use the correct SSL host name, you will see an error similar to:

"Secure Connection Failed, The certificate for (your email address) may not be valid."

Choose "Continue"

 

The iPhone will yet again process your information. This may take up to 10-15 minutes depending on your connection speed. This error may pop up again (this time for the Outgoing server), select the same option again "Continue". Again, you will have to wait.

Step 13. Finally, the screen will slide-down out of the way, and your email account is setup!

 

Last Updated on Wednesday, 23 July 2014 16:11