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STN Help & Documentation

STN Help Documentation

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STN Help & Documentation

STN Help Documentation

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  • Home
  • Ticket Support
  • Troubleshooting
  • Training Videos
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  • Shopping Cart
  • Payment Processors
  • Payment Processors Video

Help Topics

General Help Topics

Main Menu
  • New Site Setup
    • “Contact Us” Page info
    • Store Info for shopping cart
    • User Manager Setup
    • Sales Tax setup
    • Sales Tax setup
    • Configure your Shipping
    • Store Policy pages
    • Shopping Cart Configuration
    • Choose your Payment Methods
    • Store Info – Hours
    • Create a New User Account
    • Create a new User Account
    • Frontend Features
    • Check Inventory settings
    • Mobile Version
  • FAQ’s
    • Adding or Removing Store Locations
    • CPSA Information
    • What is PCI
  • Email – Set Up
    • Email Setup & Connection Settings
    • Email Protocols
    • Whitelist Order Notification Email
    • Email “Bounce-Backs” and “Catch-Alls”
    • Checking Your Email
    • Webmail
    • Change Email Password
    • Protecting from Viruses
    • Tips for reducing spam
    • Spam Filter options
    • Setting Up Auto-Reply
    • Creating Mail Aliases
    • Adding Mail Accounts
    • Email Forwarding
    • Default Address
    • Email Issues
  • Domains
    • About Domain Management
    • Transferring Domains
    • Domain contact email
    • Domain Renewal Alerts
  • Special Features
    • Find the URL for a page
    • 10 Update Tips
    • Glossary
    • Create A BLOG
    • Create a Masonry Image Gallery
    • Get Found Online
    • Facebook On Your Site
    • Facebook Tips
    • Taking your photos
    • Setting up Google Alerts
    • Link to Search Results
    • Product QR Codes
    • Website Redesign
  • Troubleshooting
    • Unlocking Pages
    • Searching – Search Links don’t work
    • Prices & Discounts
    • System – I have to log in twice
    • System – My Save or Cancel buttons don’t work
    • Email Issues
    • Content Editing – can’t edit anything!
    • Fraudulent Orders

Online Store (Shopping Cart)

Main Menu
  • Store Configuration
    • Cart Email Notifications
    • Product Display Pages
    • Product Search Module
    • Edit Store – Store Information
    • Terms of Service
  • Global Configuration
    • CC Number Scrubber
    • Activating Shipping Modules
    • Checking Stock
    • Cart Checkout Messages
    • Customer Order Messages
    • Gift Wrap settings
  • Product Management
    • Create a Product from Scratch
    • Basics of the Product Editor
    • Product Editor Window
    • In-Line Editor Video Overview
    • In-Line Product Editor column views
    • In-Line Editor – Multi-edit
    • In-Line Product Editor – Filtering and Sorting
    • In-Line Editor – Multi-edit delete and unpublish
    • Edit Products
    • Images, Videos & Attachments
    • FUNdamentals
    • Product Attributes
    • Attributes (Color, Size, Monogram)
    • Custom Age Ranges
    • Assign Categories to Products
    • Reassign Products to Another Brand
    • Batteries for Products
    • Search Weighting
    • Cloning Products
    • Merging Products
    • Related Products
    • Product Ranking options
    • Shipping Overrides
    • Set Products to In-Store Only
    • Link Directly to Cart
    • Catalog ID
    • Product Matchup Service
    • Cleanup
  • Categories
    • Category Video Overview
    • Creating a New Category
    • Creating Sub-Categories
    • Renaming Categories
    • Publish or Unpublish Categories
    • Reordering Categories
    • Category icons vs ‘text only’ buttons
    • Category Icons
    • Category Icon Layout
    • Deleting Categories
  • Manufacturers/Brands
    • MFG Video Overview
    • Create a Brand Page
    • Add or change MFG/Brand logos
    • Manage your Manufacturers
    • Clean up Manufacturers
    • Mapping MFGs and Categories
    • TGTG Manufacturer Names
  • STN Import Tool
    • STN Import Video Overview
    • Searching for Products
    • Import from the STN Database
    • STN Import Tool
    • Restricted Product Access
    • Mapping MFGs and Categories
    • List of Vendors
    • Requesting New Products
    • Top 10 Product Lines
    • Submit Vendor Reports
    • STN Matchup Tool
  • Shipping
    • Shipping Video Overview
    • Configure Shipping Options
    • Offer Free Shipping
    • In-Store Pickup
    • Country and States
    • Using Zones
    • Flex (Zone) Shipping Calculator
    • Standard Table Based Shipping (Zone)
    • UPS Shipping Module
    • USPS Shipping Module
    • Canada Post
    • Local Delivery
    • Standard Shipping Module
    • International Shipping
    • Restrict shipping for large items
    • Order Status Import
    • Shipping Override
  • Payment Processors
    • Payment Processors Overview
    • Payment Processors Video
    • Manual Credit Card Processing
    • Stripe
    • Authorize.net
    • Gateways and Merchant Accts
    • PayPal Pro
    • Payment SetUp
    • Paypal Business Account
    • Paypal Setup (checkout)
    • Store GiftCard Payment
  • Orders & Sales
    • Orders Video Overview
    • Managing Orders
    • Purchase Order
    • The Order Status field
    • Order History
    • Remove Credit Card Numbers
    • Customer Accounts
    • Resend a Customer PO
    • Export Orders
    • Export Customer Info
  • Coupons & Discounts
    • Discounts Video Overview
    • Coupon Video Overview
    • Create Coupons
    • Block Coupons
    • Creating Discounts
    • Apply Discounts to products
    • Manage Discounts with CSVs
    • Manage Discounts with CSV – Video
  • Shopper Groups
    • Shopper Groups Overview
    • Adding or Modifying Shopper Groups
    • Managing your shopper groups
  • Taxes
    • Taxes Overview
    • Sales Tax setup
    • Shipping Tax
    • State Sales tax
  • Safety Warnings
    • Safety Warnings Introduction
    • CPSIA Statements
    • Assigning Safety Warnings
    • Update Warnings using CSV
    • Import Warnings via CSV
  • POS-to-Web Sync
    • POS to Website Sync Options
    • POS Sync Management Tips
    • PDBHub Product Matchup and Creation

Import/export Data

Main Menu
  • Exporting Data
    • Exporting Product Data
    • Demonstration Videos
    • Newsletter Subscribers
    • Exporting Subscribers
    • Exporting Product Data
    • Backup Your Data
  • Working with Data
    • Demonstration Videos
    • Category Assignments
    • CSV Field Configurations
    • CSV Delimeters
    • CSV Fields Available
  • Importing CSVs
    • Demonstration Videos
    • Import Warnings via CSV
    • Allow Gift Wrapping with CSVs
    • Manage Discounts with CSVs
    • Inventory and Price upload
    • Inventory and Price CSV file
    • Automated CSV Feed
    • Adding products with CSV
    • Back Up Your Data!

Components

Main Menu
  • Contact Us
    • Contact Editor
    • Contact Category Manager
  • Front Page SlideShow
    • Overview of FPSS
    • Creating a SlideShow Image
    • Creating Slide Show Screens
    • Available Styles
  • Banner Manager
    • Creating Banner Ads
    • Downloading STN Banners
    • Making your own banner graphics
    • Uploading banners to your site
    • Creating Mobile Home Banners
  • SEO Manager
    • SEO Overview
    • Custom SEF Formulas
    • Google Analytics
    • Creating Redirects
    • Google Shopping Feeds
    • META Information
    • Keywords
    • Search Text Statistics
    • Cross-Linking
    • AdWords Conversion Code
  • User Manager
    • User Manager
    • User Manager Setup
    • Create a new User Account
    • Users: Access Control Levels
    • User Manager [ User : Edit ]
  • Events Calendar
    • Add Event Categories
    • Add Events
  • Media Manager
    • Uploading images or files
    • Media Manager
  • Picture Gallery
    • Uploading a ZIP file
    • Adding Photos
    • Picture Gallery Categories
  • Newsletters – Letterman
    • Exporting Subscribers
  • Store Locator
    • Store Locator Overview
    • Store Latitudes and Longitudes
    • Importing Stores Through a CSV
  • Wish List
    • Wish List Back-End
    • Wish List Back-End Editing
    • Wish List Front-End

COntent Management

Main Menu
  • Static Content
    • Video Overview of articles (pages)
    • Create a new page
    • Resizing Images
    • Insert an image
    • Working with Tables
    • Static Content Manager
    • Add Links
    • Building Web Forms
    • Linking to a PDF file
    • Embedding a YouTube video on your website
    • Adding MP3 Audio Files
    • Meta Information
    • Create Good Meta Data
    • Static Content Item: definition of terms
  • Content Articles
    • Content Item: New or Edit
    • Content Item: Move Items
    • Content Item: Copy Items
  • Content Sections
    • Section Manager
    • Section: New or Edit [section_name]
  • Content Categories
    • Content Item Manager
    • Category Manager [ Content: All ]
    • Category: New or Edit [Content:All]
  • Media Manager
    • Uploading images or files
    • Uploading images or files
    • Media Manager
    • Media Manager
  • Menu Manager
    • Menus – What are they?
    • Unpublishing Menu Links
    • Organizing Menu Links
    • Link To Other Site
    • Static Content Menu Item
  • WYSIWYG Editor
    • Paste from Word
    • Editing Area
    • Dialog Windows
    • Working with Tables
    • Working with Tables
  • Trash Manager
  • Page Impressions
  • Front Page Manager
  • Archive Manager
  • Store Info (hours, etc)
    • Store Info – Local Pickup Shipping Module
    • Shopping Cart
    • Store Info – Content Article
  • Article Templates
    • Homepage Ideas
    • Welcome to Our Site
    • Welcome to our Site v2
    • ASTRA Best Toys for Kids – info page
    • ASTRA Best Toys for Kids – category description
    • Announcing Your New Website
  • Pre-built Content Articles
    • Tips for Parents – Back To School Blues

Mobile Content

Main Menu
  • Standard Mobile Configuration
  • Standard Mobile Video Overview
  • e-Commerce Mobile Overview
  • e-Commerce Mobile Sign Up
  • Why do I need a mobile site?
  • e-Commerce Mobile Main Menu
  • e-Commerce Nav Icons
  • e-Commerce Mobile Home Banners
  • e-Commerce Mobile Featured Products
  • e-Commerce Mobile “More Here” Footer
  • e-Commerce Mobile Limitations
  • Creating Content for Mobile
  • Making mobile-friendly content images
  • Proofing Mobile Changes

Syncing Between Systems

Main Menu
  • POS-to-Web Sync
    • POS to Website Sync Options
    • POS Sync Management Tips
    • PDBHub Product Matchup and Creation
  • QuickBooks Sync
    • STN QuickBooks Sync Signup
    • QuickBooks Sync Overview
    • Install QuickBooks Web Connector
    • Create a QWC file
    • Download and Install your QWC files
    • Run a POS-to-Web Sync
    • QBooks Sync Troubleshooting
  • Lightspeed POS
    • Lightspeed Overview
    • Lightspeed Settings
  • Shopify
    • Shopify PDBHub Overview

WordPress & WooCommerce

Main Menu
  • WooCommerce
    • STN Import Tool – wordpress
    • Getting Up & Running With WooCommerce
  • POS Syncing
    • QuickBooks POS
    • Lightspeed sync with woocom

Payment Processors Video

Payment Processors

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