It is important to create strong email passwords. This will help make sure your email accounts don’t get hacked.
To change password for an email account:
- You will need to login to your Control Panel. (This is not the same login as your website’s back-end admin or your webmail login). You can reach your Control Panel login screen by going to: https://www.EXAMPLE.com/cpanel – Depending upon your account settings, you may be able to login using an individual email username & password, or you may have an account level login that can control all associated email accounts. If you do not have login username/password, contact our support department for assistance.
Go to the Mail tab.
Click the Link Change Mail Account Settings.
Type in a new secure Password, or use the Generate button to create a random strong password. Click the Show button to see/copy this password.
Confirm the Password.
Click OK.
Using the “External Email Address” Option
External email address
This field is optional — but we strongly recommend using it.
What Is It For?
The “External email address” is a backup contact email used for password reset requests.
If you ever forget your password, the reset link can be sent to this external email.
This helps you regain access quickly without needing technical support.
Best Practice #1 – Add a Personal Backup Email
We recommend entering a private email address that you always have access to, such as:
• your personal Gmail
• your Outlook.com account
• another secure email not tied to the business domain
Example:
If your business email is:
info@yourstore.com
You might enter:
yourname@gmail.com
This ensures that if you lose access to your business email, you still have a recovery method.
Best Practice #2 – Store Managers Controlling Staff Accounts
For retail businesses, this field can also be used strategically.
Store managers or business owners may:
• Enter their own email address as the external email for all staff accounts
• Maintain control over password resets
• Prevent former employees from resetting passwords after leaving
Example:
Staff email:
sales@yourstore.com
External email:
manager@gmail.com
This means:
If a password reset is requested, the reset link goes to the manager
The manager controls when access is restored or changed
This is a simple but effective security practice.
How to Add or Change the External Email
Go to Mail
Click on the email account
Enter the address in the External email address field
Click OK or Save
If you’re unsure how to configure this properly, feel free to contact STN support and we’ll help you set it up correctly.