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Setting Up Auto-Reply E-mail
General Help Topics - Email - Set Up
Tuesday, 10 July 2012 17:52

 

To set up automatic reply for an e-mail address:

  1. You will need to login to your Control Panel to create or remove email accounts. (This is typically not the same login as your website's back-end admin). You can reach your Control Panel login screen by going to: http://www.YOURDOMAIN.COM/cpanel  - if you do not have login username/password, contact our support department for assistance.
  2. Go to the Mail tab > e-mail address > Auto-Reply tab.
  3. Select the Switch on auto-reply checkbox, and specify the following settings:
    • Auto-reply message subject.
    • Message format. We recommend that you leave the option Plain text selected because some of your recipients might be unable to see the text formatted with HTML.
    • Encoding. We recommend that you leave the UTF-8 encoding selected to ensure that the letters in your message are displayed properly.
    • Message text.
    • Forwarding address. If you want to forward incoming messages to another e-mail address, type an e-mail address in this box.
    • Attached files. If you want to attach a file to your message, click Browse and select a file.
  4. Click OK.

To switch off automatic reply for an e-mail address:

  1. You will need to login to your Control Panel to create or remove email accounts. (This is typically not the same login as your website's back-end admin). You can reach your Control Panel login screen by going to: http://www.YOURDOMAIN.COM/cpanel  - if you do not have login username/password, contact our support department for assistance.
  2. Go to the Mail tab > e-mail address > Auto-Reply tab.
  3. To switch off automatic reply, clear the Switch on auto-reply checkbox, and click OK.
Last Updated on Wednesday, 05 March 2014 09:30