Your site sends an order notification to your customer and the email address you have defined in the “Shopping Cart >> Edit Store >> Contact Information >> Email“. The email address order-notification@order.stoysnet.com is the address that sends these notifications. We highly recommend that you white-list this email address to insure that you will receive the notifications. 

Here are some ways to get the email address order-notification@order.stoysnet.com whitelisted with the different service providers. 

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Specialty Toys Network – Webmail

If you are using us for your email service provider and you are using Webmail as your email client (program) then all you have to do to get the email address whitelisted is add it to your contacts in Webmail. To do this just click on the “Contacts” link above. Then add the contact by clicking on the “New Contact” link. Use the email address order-notification@order.stoysnet.com and give a name that you will recognize and then click SAVE. 

 

 

 

 

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Gmail

If you are using a Gmail address in your store contact that is receiving the order notifications it’s best to add the address order-notification@order.stoysnet.com to your Gmail account’s whitelist. To do this sign in to your account at Gmail.com and do the following.

Add the address to your contacts

Add the email address order-notification@order.stoysnet.com that is sending you order email notifications to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.

Mark messages as ‘Not spam’

If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.

1. In Gmail, navigate to the spam folder.
2. Search for emails containing the domain you wish to whitelist (eg. onlinegroups.net).
3. Select all the emails shown.
4. Click More and then Not spam.

Create a filter for the address

Create a filter to tell Google to whitelist email from a order-notification@order.stoysnet.com

1. Click the cog icon in the top-right corner, and then Settings
2. Click on Filters and then Create a new filter
3. enter the email address order-notification@order.stoysnet.com in the From field
4. Click Create filter with this search
5. In the box headed When a message arrives that matches this search select “Never send it to spam” (and optionally also check “Always mark it as important”)
6. Click the Create filter button

See also Google’s help on Legitimate mail is marked as spam.

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Outlook.com

For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.

Add the address to your contacts

Add the email address that is sending you email order notifications order-notification@order.stoysnet.com to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.

Add the address to your safe senders

1. Click the cog icon in the top-right corner and then More mail settings
2. Select Safe and blocked senders and then Safe senders
3. Add add the domain order.stoysnet.com you want to whitelist to the list of Safe senders

See also Outlook.com’s help on I didn’t receive an email someone sent me.

 

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Yahoo! Mail 

Sign in to your account at Yahoo! Mail and do the following.

Add the address to your contacts

Add the email address that is sending you order notification emails order-notification@order.stoysnet.com to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.

Create a filter for the address

1. Mouse over the Settings menu icon and select Settings
2. Click Filters and then Add
3. Enter a Filter Name
4. Either
   • enter the domain order.stoysnet.com of the email you want to whitelist in the Sender field, or
   • enter the email address order-notification@order.stoysnet.com in the Recipient field
5. Select Inbox as the folder to deliver the email to
6. Click Save and then click Save again

See also Yahoo! Mail’s help on An email was wrongly filtered as spam.