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The Order Status field E-mail
Shopping Cart - Orders and Sales
Wednesday, 05 December 2012 12:46

Each order has an associated Order Status that you can update as you process the order.

To change the status from the Order List:

  1. Select the desired status from the status dropdown menu
  2. If you want to automatically send a status update to the customer, check the "Notify Customer" box.
  3. Click the Update Status button.
  4. Changing the status to "Shipped, Canceled or Refunded" will scrub the credit card details. This is done for security reason. see how to adjust

To change the status and add a comment:

  1. Open the Order
  2. Select the desired status from the status dropdown menu
  3. Type a comment in the Comment field
  4. If you want to automatically send a status update to the customer, check the "Notify Customer" box
  5. If you want the comment sent to the customer, check the "Include this comment?" box
  6. Click the Update Status button.

IMPORTANT: Changing the order status may have an impact on your merchant account

  • Depending upon your payment module settings, when you change the order status, you may also be triggered actions assocatied with the payment module. 
  • For example, changing the status to Confirmed can remotely trigger an Authorize.net account to capture funds that have been set for authorize only.
  • Please see your payment module for specific details.
  • Changing the status to "Shipped, Canceled or Refunded" will scrub the credit card details. This is done for security reason. 

IMPORTANT: AVOID reusing the system's default Order Status codes

The systems default Order Status code are tied to a variety of system actions, so it is advised that you do NOT re-purpose any default codes for your own purposes. 

Default Codes:

Order Status Name        Order Status Code
Pending                                 P
Confirmed                             C
Cancelled                              X
Refunded                              R
Shipped                               S
 
so, for example, don't change code P from "Pending" to "Ready for In-Store Pickup"

instead, pick a new code letter, eg:

Ready for In-Store Pickup     use code Q

 

order-comments.gif    

If you would like to make special order status options to use this can be done by going to Shopping Cart >> Orders >> Order Status >> List Order Ststus Types. It should be noted that using customer order statuses on some payment processors can affect the way the processor works. 

 


STATUS CHANGES WHEN USING STRIPE PAYMENT MODULE

When using Stripe, you can change the Status of website orders in order to have certain actions performed by Stripe, such as completing an authorized only payment, refunding a charge, or cancelling a charge. BUT, it's important to note that this will only work when starting and ending status changes are correct. In other words, if you've already cancelled an order, you can change change to order status to confirmed, but this will NOT result in Stripe capturing any payment for you. The items in green below are valid webhook functions... the ones in yellow are not.

Status change actions

 

For Stripe based payments, you can login to your Stripe Dashboard to verify status.

You can also view the Order History comments section. When valid, a transaction will record a parenthetical comment such as "(Payment captured on stripe for charge: ch_1IYKjKGSF65eJH656FG8)"... for changes made with unsupported webhooks, there will be no comment. In either case, your Stripe dashboard will be the definitive means of checking.

stripe comments

 

 

Last Updated on Wednesday, 24 March 2021 09:51