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The Order Status field E-mail
Shopping Cart - Orders and Sales
Wednesday, 05 December 2012 12:46

Each order has an associated Order Status that you can update as you process the order.

To change the status from the Order List:

  1. Select the desired status from the status dropdown menu
  2. If you want to automatically send a status update to the customer, check the "Notify Customer" box.
  3. Click the Update Status button.
  4. Changing the status to "Shipped, Canceled or Refunded" will scrub the credit card details. This is done for security reason. see how to adjust

To change the status and add a comment:

  1. Open the Order
  2. Select the desired status from the status dropdown menu
  3. Type a comment in the Comment field
  4. If you want to automatically send a status update to the customer, check the "Notify Customer" box
  5. If you want the comment sent to the customer, check the "Include this comment?" box
  6. Click the Update Status button.

IMPORTANT: Changing the order status may have an impact on your merchant account

  • Depending upon your payment module settings, when you change the order status, you may also be triggered actions assocatied with the payment module. 
  • For example, changing the status to Confirmed can remotely trigger an Authorize.net account to capture funds that have been set for authorize only.
  • Please see your payment module for specific details.
  • Changing the status to "Shipped, Canceled or Refunded" will scrub the credit card details. This is done for security reason. 

 

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If you would like to make special order status options to use this can be done by going to Shopping Cart >> Orders >> Order Status >> List Order Ststus Types. It should be noted that using custome order statuses on some payment processors can affect the way the processor works. 

 

Last Updated on Wednesday, 04 November 2015 09:59